WEBVTT

1
00:00:00.250 --> 00:00:08.220
Load 481207: Client A, Riverbend Foods, dry van, Riverbend plant to Valley DC.

2
00:00:08.220 --> 00:00:11.380
What the agent saw, did, and remembered.

3
00:00:11.980 --> 00:00:13.200
7:01 AM.

4
00:00:13.200 --> 00:00:20.520
Ping turns delay risk high: SMS the driver for the ETA and set the 7:31 AM follow-up.

5
00:00:21.120 --> 00:00:22.660
7:13 AM.

6
00:00:22.660 --> 00:00:28.760
Driver asks for the PO: answer it from metadata, the ETA ask stays open.

7
00:00:28.760 --> 00:00:32.010
The answer: PO 55821.

8
00:00:32.610 --> 00:00:34.230
7:31 AM.

9
00:00:34.230 --> 00:00:39.640
Timer: no ETA yet, ask again and set the 8:01 AM follow-up.

10
00:00:40.240 --> 00:00:41.380
8:01 AM.

11
00:00:41.380 --> 00:00:48.310
Timer: two requests unanswered, email the dispatcher in the main thread and create an urgent Hero task.

12
00:00:48.910 --> 00:00:50.110
8:30 AM.

13
00:00:50.110 --> 00:00:54.060
Nothing is left to do: the escalation chain is finished.

14
00:00:55.110 --> 00:00:57.300
One model call in five steps.

15
00:00:57.300 --> 00:00:59.110
Everything else is code.