Unknown sender gets one hero task per half hour

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A repeated unknown-sender message gets one Hero task per 30 minutes; new content still gets one.

Client A dry van EscalationDo nothing eval passes

Load 481207: Riverbend Foods, 2 stops, 3 contacts

Stops

1. Riverbend plant (pickup)
   Oct 13, 6:00 AM PDT to Oct 13, 2:00 PM PDT
2. Valley DC (delivery)
   Oct 14, 9:30 AM PDT

Contacts

• driver drv_20931 sms
• dispatcher dsp_4410 email
• broker brk_0087 email, slack

7:05 AM 7:10 AM 7:20 AM 7:40 AM

1. 7:05 AM Step 1 of 4

   Unknown number texts: Hero task

   matches the eval

   In

   SMS from unknown sender

   Is this the Riverbend load?

   Decide

   Escalated

   sender is not a contact of the load

   No model call 1 delivery outcome recorded

   Out

   Hero task to Hero teamurgent

   Load 481207: message from an unknown sender: SMS from an unknown sender: "Is this the Riverbend load?". The sender is not a contact of this load, so the agent did not act on it or answer. Please check who sent it.

   481207/evt:sms_0705/create_hero_task

   Asks after this step 0 open

   No asks on this load yet.
2. 7:10 AM Step 2 of 4

   The same text again: the open Hero task already covers it

   matches the eval

   In

   SMS from unknown sender

   Is this the Riverbend load?

   Decide

   Filtered

   sender is not a contact of the load, and a Hero task about the same message was created in the last 30 minutes

   No model call

   Out

   Agent did nothing (correct) No message, no task, no timer.

   Asks after this step 0 open

   No asks on this load yet.
3. 7:20 AM Step 3 of 4

   New content from the unknown number inside the window: a Hero sees it

   matches the eval

   In

   SMS from unknown sender

   I am at the gate with the wrong PO.

   Decide

   Escalated

   sender is not a contact of the load

   No model call 1 delivery outcome recorded

   Out

   Hero task to Hero teamurgent

   Load 481207: message from an unknown sender: SMS from an unknown sender: "I am at the gate with the wrong PO.". The sender is not a contact of this load, so the agent did not act on it or answer. Please check who sent it.

   481207/evt:sms_0720/create_hero_task

   Asks after this step 0 open

   No asks on this load yet.
4. 7:40 AM Step 4 of 4

   After the window: a new Hero task

   matches the eval

   In

   SMS from unknown sender

   Anyone there?

   Decide

   Escalated

   sender is not a contact of the load

   No model call 1 delivery outcome recorded

   Out

   Hero task to Hero teamurgent

   Load 481207: message from an unknown sender: SMS from an unknown sender: "Anyone there?". The sender is not a contact of this load, so the agent did not act on it or answer. Please check who sent it.

   481207/evt:sms_0740/create_hero_task

   Asks after this step 0 open

   No asks on this load yet.

Asks

after step 1, 7:05 AM

No asks on this load yet.

Select a step, or use the arrow keys, to see the asks after it.