Skip to content
Load Agent

Risk flapping through low keeps the chain on schedule

← All scenarios

High, low, high within 10 minutes; one text per 30 minutes and the escalation still happens.

Client A dry van EscalationDo nothingTimers eval passes
Load 481207: Riverbend Foods, 2 stops, 3 contacts

Stops

  1. Riverbend plant (pickup)
    Oct 13, 6:00 AM PDT to Oct 13, 2:00 PM PDT
  2. Valley DC (delivery)
    Oct 14, 9:30 AM PDT

Contacts

  • driver drv_20931 sms
  • dispatcher dsp_4410 email
  • broker brk_0087 email, slack
  1. 7:01 AM Step 1 of 5

    Delay risk high: SMS the driver for the ETA

    matches the eval

    In

    Location ping: delay risk high for stop 1

    Decide

    SOP client_a/delay_risk_high@v1

    followed client_a/delay_risk_high@v1

    No model call 2 delivery outcomes recorded

    Out

    SMS to driver
    Load 481207: what is your ETA to Riverbend plant? Please reply with the time.
    step 1 of ask:eta_request:ping_0700481207/ask:eta_request:ping_0700/1/send_sms
    Timer set for 7:31 AM PDT481207/ask:eta_request:ping_0700/1/set_timer
    Asks after this step 1 open
    • ETA requestOpen
      Target
      driver
      Stop
      Riverbend plant
      Attempts
      1 of 2
      Next timer
      7:31 AM
      SOP
      client_a/delay_risk_high@v1
      ask:eta_request:ping_0700
  2. 7:06 AM Step 2 of 5

    Risk low: nothing is sent

    matches the eval

    In

    Location ping: delay risk low for stop 1

    Decide

    Filtered

    No SOP for client client_a (load type dry_van) covers this event.

    No model call

    Out

    Agent did nothing (correct) No message, no task, no timer.
    Asks after this step 1 open
    • ETA requestOpen
      Target
      driver
      Stop
      Riverbend plant
      Attempts
      1 of 2
      Next timer
      7:31 AM
      SOP
      client_a/delay_risk_high@v1
      ask:eta_request:ping_0700
  3. 7:11 AM Step 3 of 5

    Risk high again: the ask is still open, no new text

    matches the eval

    In

    Location ping: delay risk high for stop 1

    Decide

    Filtered

    client_a/delay_risk_high@v1 skipped: a eta_request is already open for stop 1

    No model call

    Out

    Agent did nothing (correct) No message, no task, no timer.
    Asks after this step 1 open
    • ETA requestOpen
      Target
      driver
      Stop
      Riverbend plant
      Attempts
      1 of 2
      Next timer
      7:31 AM
      SOP
      client_a/delay_risk_high@v1
      ask:eta_request:ping_0700
  4. 7:31 AM Step 4 of 5

    Timer: the second text, 30 minutes after the first

    matches the eval

    In

    Timer fired: ask:eta_request:ping_0700 attempt 1

    Decide

    SOP client_a/delay_risk_high@v1

    ask:eta_request:ping_0700 unanswered at step 1, continued client_a/delay_risk_high@v1

    No model call 2 delivery outcomes recorded

    Out

    SMS to driver
    Load 481207: what is your ETA to Riverbend plant? Please reply with the time.
    step 2 of ask:eta_request:ping_0700481207/ask:eta_request:ping_0700/2/send_sms
    Timer set for 8:01 AM PDT481207/ask:eta_request:ping_0700/2/set_timer
    Asks after this step 1 open
    • ETA requestOpen, last attempt sent
      Target
      driver
      Stop
      Riverbend plant
      Attempts
      2 of 2
      Next timer
      8:01 AM
      SOP
      client_a/delay_risk_high@v1
      ask:eta_request:ping_0700
  5. 8:01 AM Step 5 of 5

    Timer: the escalation is reached

    matches the eval

    In

    Timer fired: ask:eta_request:ping_0700 attempt 2

    Decide

    SOP client_a/delay_risk_high@v1

    ask:eta_request:ping_0700 unanswered at step 2, continued client_a/delay_risk_high@v1

    No model call 2 delivery outcomes recorded

    Out

    Email to dispatchermain thread
    Load 481207: ETA needed
    The driver on load 481207 has not answered our texts. Please send the ETA to Riverbend plant.
    step 3 of ask:eta_request:ping_0700481207/ask:eta_request:ping_0700/3/send_email
    Hero task to Hero teamurgentabout the driver
    Load 481207: Call driver for eta: Call the driver on load 481207 to get the ETA to Riverbend plant. No ETA arrived after our requests.
    step 4 of ask:eta_request:ping_0700481207/ask:eta_request:ping_0700/4/create_hero_task
    Asks after this step 1 open
    • ETA requestEscalated, waiting on a Hero
      Target
      driver
      Stop
      Riverbend plant
      Attempts
      2 of 2, 2 escalations
      Next timer
      none
      SOP
      client_a/delay_risk_high@v1
      ask:eta_request:ping_0700
Prepared for Freight Hero by Marcus Caum Source on GitHub