Repeated answer within ten minutes is sent once

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The same answer to the same contact inside 10 minutes is not repeated.

Client A dry van Model callDo nothing eval passes

Load 481207: Riverbend Foods, 2 stops, 3 contacts

Stops

1. Riverbend plant (pickup)
   Oct 13, 6:00 AM PDT to Oct 13, 2:00 PM PDT
2. Valley DC (delivery)
   Oct 14, 9:30 AM PDT

Contacts

• driver drv_20931 sms
• dispatcher dsp_4410 email
• broker brk_0087 email, slack

7:05 AM 7:09 AM 7:20 AM

1. 7:05 AM Step 1 of 3

   The driver asks for the PO: answered

   matches the eval

   In

   SMS from driver

   What's the PO number?

   Decide

   Triage

   answered po_number from load data

   1 model call: triage 1 delivery outcome recorded

   Out

   SMS to driver

   Load 481207: the PO number is 55821.

   481207/evt:sms_0705/send_sms

   Asks after this step 0 open

   No asks on this load yet.
2. 7:09 AM Step 2 of 3

   Asks again: the same answer was sent four minutes ago, nothing is sent

   matches the eval

   In

   SMS from driver

   PO number?

   Decide

   Triage

   po_number already answered, not repeated

   1 model call: triage

   Out

   Agent did nothing (correct) No message, no task, no timer.

   Asks after this step 0 open

   No asks on this load yet.
3. 7:20 AM Step 3 of 3

   Asks once more, outside the window: answered again

   matches the eval

   In

   SMS from driver

   po number please

   Decide

   Triage

   answered po_number from load data

   1 model call: triage 1 delivery outcome recorded

   Out

   SMS to driver

   Load 481207: the PO number is 55821.

   481207/evt:sms_0720/send_sms

   Asks after this step 0 open

   No asks on this load yet.

Asks

after step 1, 7:05 AM

No asks on this load yet.

Select a step, or use the arrow keys, to see the asks after it.