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Po question without PO number becomes hero task

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Driver asks for the PO but the metadata has none; Hero task, no invented number.

Client A dry van EscalationModel call eval passes
Load 481207: Riverbend Foods, 2 stops, 3 contacts

Stops

  1. Riverbend plant (pickup)
    Oct 13, 6:00 AM PDT to Oct 13, 2:00 PM PDT
  2. Valley DC (delivery)
    Oct 14, 9:30 AM PDT

Contacts

  • driver drv_20931 sms
  • dispatcher dsp_4410 email
  • broker brk_0087 email, slack
  1. 7:13 AM Step 1 of 1

    Driver asks for the PO and the load has none: Hero task, no SMS

    matches the eval

    In

    SMS from driver

    What's the PO number?

    Decide

    Escalated

    po_number not in load data

    1 model call: triage 1 delivery outcome recorded

    Out

    Hero task to Hero teamurgentabout the driver
    Load 481207: driver asked for the purchase order (PO) number and the load has none: SMS from the driver (drv_20931): "What's the PO number?". The load data has no purchase order (PO) number, so the agent sent no answer. Please find it and reply to the driver.
    481207/evt:sms_0712/create_hero_task
    Asks after this step 0 open

    No asks on this load yet.

    Prepared for Freight Hero by Marcus Caum Source on GitHub