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Load Agent

Email outside the main thread is escalated not answered

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A dispatcher question in a side email thread becomes a Hero task; in the main thread it is answered.

Client A dry van EscalationModel call eval passes
Load 481207: Riverbend Foods, 2 stops, 3 contacts

Stops

  1. Riverbend plant (pickup)
    Oct 13, 6:00 AM PDT to Oct 13, 2:00 PM PDT
  2. Valley DC (delivery)
    Oct 14, 9:30 AM PDT

Contacts

  • driver drv_20931 sms
  • dispatcher dsp_4410 email
  • broker brk_0087 email, slack
  1. 7:05 AM Step 1 of 2

    Side thread: no email reply, a Hero task with the answer

    matches the eval

    In

    Email from dispatcher
    Re: pickup

    What is the PO number?

    Decide

    Escalated

    reply not allowed: the email is not in the main thread and the agent only replies in the main thread

    1 model call: triage 1 delivery outcome recorded

    Out

    Hero task to Hero teamurgentabout the dispatcher
    Load 481207: reply to the dispatcher by hand: Email from the dispatcher (dsp_4410) (subject: Re: pickup): "What is the PO number?". The agent did not reply: the email is not in the main thread and the agent only replies in the main thread. The answer from the load data (Riverbend plant): po_number is 55821.
    481207/evt:email_0705/create_hero_task
    Asks after this step 0 open

    No asks on this load yet.

    • 7:10 AM Step 2 of 2

      Main thread: answered in the main thread

      matches the eval

      In

      Email from dispatcher
      Load 481207

      What is the PO number?

      Decide

      Triage

      answered po_number from load data

      1 model call: triage 1 delivery outcome recorded

      Out

      Email to dispatchermain thread
      Load 481207: the PO number is 55821.
      481207/evt:email_0710/send_email
      Asks after this step 0 open

      No asks on this load yet.

      Prepared for Freight Hero by Marcus Caum Source on GitHub