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Dispatcher email ETA resolves driver ask

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Dispatcher emails the ETA; the driver ask resolves and the 07:31 timer is a noop.

Client A dry van Cross-channelModel call eval passes
Load 481207: Riverbend Foods, 2 stops, 3 contacts

Stops

  1. Riverbend plant (pickup)
    Oct 13, 6:00 AM PDT to Oct 13, 2:00 PM PDT
  2. Valley DC (delivery)
    Oct 14, 9:30 AM PDT

Contacts

  • driver drv_20931 sms
  • dispatcher dsp_4410 email
  • broker brk_0087 email, slack
  1. 7:01 AM Step 1 of 4

    Delay risk high: SMS the driver for the ETA

    matches the eval

    In

    Location ping: delay risk high for stop 1

    Decide

    SOP client_a/delay_risk_high@v1

    followed client_a/delay_risk_high@v1

    No model call 2 delivery outcomes recorded

    Out

    SMS to driver
    Load 481207: what is your ETA to Riverbend plant? Please reply with the time.
    step 1 of ask:eta_request:ping_0700481207/ask:eta_request:ping_0700/1/send_sms
    Timer set for 7:31 AM PDT481207/ask:eta_request:ping_0700/1/set_timer
    Asks after this step 1 open
    • ETA requestOpen
      Target
      driver
      Stop
      Riverbend plant
      Attempts
      1 of 2
      Next timer
      7:31 AM
      SOP
      client_a/delay_risk_high@v1
      ask:eta_request:ping_0700
  2. 7:20 AM Step 2 of 4

    Dispatcher emails the ETA: ask resolved, nobody is contacted

    matches the eval

    In

    Email from dispatcher
    Load 481207

    Driver says he will be at the plant by 9:30.

    Decide

    Triage client_a/delay_risk_high@v1

    ask:eta_request:ping_0700 answered by email_0720

    1 model call: triage 2 delivery outcomes recorded

    Out

    Timer cancelled481207/ask:eta_request:ping_0700/1/cancel_timer
    TMS note to TMS
    Load 481207: ETA to Riverbend plant: Oct 13, 9:30 AM PDT
    481207/evt:email_0720/tms_note
    Asks after this step 0 open
    • ETA requestResolved
      Target
      driver
      Stop
      Riverbend plant
      Attempts
      1 of 2
      Next timer
      none
      Resolved by
      email_0720
      ETA
      Oct 13, 9:30 AM PDT
      SOP
      client_a/delay_risk_high@v1
      ask:eta_request:ping_0700
  3. 7:31 AM Step 3 of 4

    The pending timer comes due: nothing happens

    matches the eval

    In

    Clock tick: no timer was due

    Out

    Agent did nothing (correct) Nothing reached the agent, so nothing was sent and no model was called.
    Asks after this step 0 open
    • ETA requestResolved
      Target
      driver
      Stop
      Riverbend plant
      Attempts
      1 of 2
      Next timer
      none
      Resolved by
      email_0720
      ETA
      Oct 13, 9:30 AM PDT
      SOP
      client_a/delay_risk_high@v1
      ask:eta_request:ping_0700
  4. 8:01 AM Step 4 of 4

    Still nothing: no second SMS, no escalation

    matches the eval

    In

    Clock tick: no timer was due

    Out

    Agent did nothing (correct) Nothing reached the agent, so nothing was sent and no model was called.
    Asks after this step 0 open
    • ETA requestResolved
      Target
      driver
      Stop
      Riverbend plant
      Attempts
      1 of 2
      Next timer
      none
      Resolved by
      email_0720
      ETA
      Oct 13, 9:30 AM PDT
      SOP
      client_a/delay_risk_high@v1
      ask:eta_request:ping_0700
Prepared for Freight Hero by Marcus Caum Source on GitHub