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Client A load 481207 full timeline

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Delay risk high; ETA asked twice; driver asks for the PO; escalate to dispatcher and Hero.

Client A dry van EscalationModel callTimers eval passes
Load 481207: Riverbend Foods, 2 stops, 3 contacts

Stops

  1. Riverbend plant (pickup)
    Oct 13, 6:00 AM PDT to Oct 13, 2:00 PM PDT
  2. Valley DC (delivery)
    Oct 14, 9:30 AM PDT

Contacts

  • driver drv_20931 sms
  • dispatcher dsp_4410 email
  • broker brk_0087 email, slack
  1. 7:01 AM Step 1 of 5

    Ping turns delay risk high: SMS the driver for the ETA and set the 7:31 AM follow-up

    matches the eval

    In

    Location ping: delay risk high for stop 1

    Decide

    SOP client_a/delay_risk_high@v1

    followed client_a/delay_risk_high@v1

    No model call 2 delivery outcomes recorded

    Out

    SMS to driver
    Load 481207: what is your ETA to Riverbend plant? Please reply with the time.
    step 1 of ask:eta_request:ping_0700481207/ask:eta_request:ping_0700/1/send_sms
    Timer set for 7:31 AM PDT481207/ask:eta_request:ping_0700/1/set_timer
    Asks after this step 1 open
    • ETA requestOpen
      Target
      driver
      Stop
      Riverbend plant
      Attempts
      1 of 2
      Next timer
      7:31 AM
      SOP
      client_a/delay_risk_high@v1
      ask:eta_request:ping_0700
  2. 7:13 AM Step 2 of 5

    Driver asks for the PO: answer it from metadata, the ETA ask stays open

    matches the eval

    In

    SMS from driver

    What's the PO number?

    Decide

    Triage

    answered po_number from load data

    1 model call: triage 1 delivery outcome recorded

    Out

    SMS to driver
    Load 481207: the PO number is 55821.
    481207/evt:sms_0712/send_sms
    Asks after this step 1 open
    • ETA requestOpen
      Target
      driver
      Stop
      Riverbend plant
      Attempts
      1 of 2
      Next timer
      7:31 AM
      SOP
      client_a/delay_risk_high@v1
      ask:eta_request:ping_0700
  3. 7:31 AM Step 3 of 5

    Timer: no ETA yet, ask again and set the 8:01 AM follow-up

    matches the eval

    In

    Timer fired: ask:eta_request:ping_0700 attempt 1

    Decide

    SOP client_a/delay_risk_high@v1

    ask:eta_request:ping_0700 unanswered at step 1, continued client_a/delay_risk_high@v1

    No model call 2 delivery outcomes recorded

    Out

    SMS to driver
    Load 481207: what is your ETA to Riverbend plant? Please reply with the time.
    step 2 of ask:eta_request:ping_0700481207/ask:eta_request:ping_0700/2/send_sms
    Timer set for 8:01 AM PDT481207/ask:eta_request:ping_0700/2/set_timer
    Asks after this step 1 open
    • ETA requestOpen, last attempt sent
      Target
      driver
      Stop
      Riverbend plant
      Attempts
      2 of 2
      Next timer
      8:01 AM
      SOP
      client_a/delay_risk_high@v1
      ask:eta_request:ping_0700
  4. 8:01 AM Step 4 of 5

    Timer: two requests unanswered, email the dispatcher in the main thread and create an urgent Hero task

    matches the eval

    In

    Timer fired: ask:eta_request:ping_0700 attempt 2

    Decide

    SOP client_a/delay_risk_high@v1

    ask:eta_request:ping_0700 unanswered at step 2, continued client_a/delay_risk_high@v1

    No model call 2 delivery outcomes recorded

    Out

    Email to dispatchermain thread
    Load 481207: ETA needed
    The driver on load 481207 has not answered our texts. Please send the ETA to Riverbend plant.
    step 3 of ask:eta_request:ping_0700481207/ask:eta_request:ping_0700/3/send_email
    Hero task to Hero teamurgentabout the driver
    Load 481207: Call driver for eta: Call the driver on load 481207 to get the ETA to Riverbend plant. No ETA arrived after our requests.
    step 4 of ask:eta_request:ping_0700481207/ask:eta_request:ping_0700/4/create_hero_task
    Asks after this step 1 open
    • ETA requestEscalated, waiting on a Hero
      Target
      driver
      Stop
      Riverbend plant
      Attempts
      2 of 2, 2 escalations
      Next timer
      none
      SOP
      client_a/delay_risk_high@v1
      ask:eta_request:ping_0700
  5. 8:30 AM Step 5 of 5

    Nothing is left to do: the escalation chain is finished

    matches the eval

    In

    Clock tick: no timer was due

    Out

    Agent did nothing (correct) Nothing reached the agent, so nothing was sent and no model was called.
    Asks after this step 1 open
    • ETA requestEscalated, waiting on a Hero
      Target
      driver
      Stop
      Riverbend plant
      Attempts
      2 of 2, 2 escalations
      Next timer
      none
      SOP
      client_a/delay_risk_high@v1
      ask:eta_request:ping_0700
Prepared for Freight Hero by Marcus Caum Source on GitHub