Address answers follow the stop named in the question; an ambiguous one goes to a Hero.
Client Adry vanEscalationModel calleval passes
Load 481207: Riverbend Foods, 2 stops, 3 contacts
Stops
Riverbend plant (pickup) Oct 13, 6:00 AM PDT to Oct 13, 2:00 PM PDT
Valley DC (delivery) Oct 14, 9:30 AM PDT
Contacts
driverdrv_20931sms
dispatcherdsp_4410email
brokerbrk_0087email, slack
7:05 AMStep 1 of 4
The driver asks for the delivery address while heading to the pickup
matches the eval
In
SMS from driver
What's the delivery address?
Decide
Triage
answered address from load data
1 model call: triage 1 delivery outcome recorded
Out
SMS to driver
Load 481207: the address of Valley DC is Reno, NV.
481207/evt:sms_0705/send_sms
Asks after this step 0 open
No asks on this load yet.
7:10 AMStep 2 of 4
The driver asks for the delivery appointment: the delivery time, not the pickup window
matches the eval
In
SMS from driver
What time is the delivery appointment?
Decide
Triage
answered appointment from load data
1 model call: triage 1 delivery outcome recorded
Out
SMS to driver
Load 481207: the appointment at Valley DC is Oct 14, 9:30 AM PDT.
481207/evt:sms_0710/send_sms
Asks after this step 0 open
No asks on this load yet.
7:15 AMStep 3 of 4
The question names both stops: no guess, a Hero task
matches the eval
In
SMS from driver
Address for the pickup and the delivery?
Decide
Escalated
address: stop unclear
1 model call: triage 1 delivery outcome recorded
Out
Hero task to Hero teamurgentabout the driver
Load 481207: driver asked for the address of an unclear stop: SMS from the driver (drv_20931): "Address for the pickup and the delivery?". The question does not say which stop it is about (pickup or delivery, or it names several), so the agent sent no answer. Please reply to the driver.
481207/evt:sms_0715/create_hero_task
Asks after this step 0 open
No asks on this load yet.
7:20 AMStep 4 of 4
No stop words: the stop the truck is heading to
matches the eval
In
SMS from driver
What's the address?
Decide
Triage
answered address from load data
1 model call: triage 1 delivery outcome recorded
Out
SMS to driver
Load 481207: the address of Riverbend plant is Stockton, CA.